Ok... I gotcha... hmmmm, that's odd.
the feature that's kicking in here should work like this:
You call into the system and attempt to transfer to a subscriber's extension (i.e. you looked them up in the alpha directory because you forgot their number). We do a supervised transfer and it comes back due to RNA/Busy. During that subscriber's greeting, you back out or hit * to sign in as a subscriber. We keep track of the fact that you had just tried to transfer to this user's extension and ask you if you want to leave a subscriber to subscriber message for them (i.e. so they can easily reply to it).
This should definitely not be happening with the opening greeting for any reason that I can think of UNLESS you have transfer turned on for that guy (which would be very odd). Make sure that all three of the transfer rules are set to "no, send directly to handlers greeting" (or at least make sure the alternate is enabled and set to go to the greeting).
If that's not it, I'm not sure why it would be doing this... we'd have to call in and watch the call monitor to see what info we're getting on the call states here...
Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
jlindborg@activevoice.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)
