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New Member

Opening up web browser based on get digit step

Using the get digit step to collect customer information, I'd like to use that information to pull up a web-browser on the agent desktop.

For example:

http://myintranet.company.org/CallDetail.aspx?Ticket=XXXXXXXX

The XXXXXXX is the digits collected from the caller.

Any suggestions or tips would be very helpful

Thanks

3 REPLIES
Silver

Re: Opening up web browser based on get digit step

Hi,

The digit collected from the caller can be passed to the CAD through enterprise data.Popping a URL works fine by setting up the workflow in desktop administrator.

Check out the following URL for Enterprise data configuration and workflow setup

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/cad_admn.pdf

The following URL describes the usage of Enterprise data in the script

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/step.pdf

Regards

Yogi

Regards

Yogi

New Member

Re: Opening up web browser based on get digit step

Thanks, I've read through the documents and have set things up (see below), however, I'm still not quite there. Any assistance would be appreciated.

I am able to get the browser to pop up, however, I'm having trouble passing the url. First, my script:

Steps

Select Resource Step

Play Prompt, MOH, etc

Set Data Type [ServiceRequest] to Enterprise Server

Paramaters:

srNumber (string: populated by getdigit)

URL (string: http://intranet.corp.org/srNumber)

ServiceRequest (Integer: 0)

Desktop Admin:

Created Enterprise Data Field named ServiceRequest in default layout

In my workflow, I created a rule on "Answer" to create the Event to popup Windows Explorer. I added the argument *ServiceRequest and created the condition When ServiceRequest is Not Empty.

When the call is ansered, the browser pops up, however, the URL is not propogated.

I believe I am missing something and am not sure of the following:

1) How to properly setup the Set Enterprise Data. The enterprise Data Type accepts only integers or variables of integer type - I assume this is 0-250? The Data Value I'm using is a variable containing the URL

2) How to properly pass the URL to the WorkFlow. Is an "Argument" the URL I wish to pass to the browser?

Thanks for your assistance

New Member

Re: Opening up web browser based on get digit step

I have resolved this.

1) By changing the parameter ServiceRequest to userServiceRequest

2) Updating the default layout. I only thought I'd moved it over. This was verified as it now appears in the Enterprise Data Screen

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