Opening up web browser based on get digit step

[roberts]

Using the get digit step to collect customer information, I'd like to use that information to pull up a web-browser on the agent desktop.

For example:

http://myintranet.company.org/CallDetail.aspx?Ticket=XXXXXXXX

The XXXXXXX is the digits collected from the caller.

Any suggestions or tips would be very helpful

Thanks

[yogeswar]

Hi,

The digit collected from the caller can be passed to the CAD through enterprise data.Popping a URL works fine by setting up the workflow in desktop administrator.

Check out the following URL for Enterprise data configuration and workflow setup

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/cad_admn.pdf

The following URL describes the usage of Enterprise data in the script

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/step.pdf

Regards

Yogi

Regards

Yogi

[roberts]

Thanks, I've read through the documents and have set things up (see below), however, I'm still not quite there. Any assistance would be appreciated.

I am able to get the browser to pop up, however, I'm having trouble passing the url. First, my script:

Steps

Select Resource Step

Play Prompt, MOH, etc

Set Data Type [ServiceRequest] to Enterprise Server

Paramaters:

srNumber (string: populated by getdigit)

URL (string: http://intranet.corp.org/srNumber)

ServiceRequest (Integer: 0)

Desktop Admin:

Created Enterprise Data Field named ServiceRequest in default layout

In my workflow, I created a rule on "Answer" to create the Event to popup Windows Explorer. I added the argument *ServiceRequest and created the condition When ServiceRequest is Not Empty.

When the call is ansered, the browser pops up, however, the URL is not propogated.

I believe I am missing something and am not sure of the following:

1) How to properly setup the Set Enterprise Data. The enterprise Data Type accepts only integers or variables of integer type - I assume this is 0-250? The Data Value I'm using is a variable containing the URL

2) How to properly pass the URL to the WorkFlow. Is an "Argument" the URL I wish to pass to the browser?

Thanks for your assistance

[roberts]

I have resolved this.

1) By changing the parameter ServiceRequest to userServiceRequest

2) Updating the default layout. I only thought I'd moved it over. This was verified as it now appears in the Enterprise Data Screen