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New Member

Operator terminal error

Operators using call manager 3.2 will suddenly have a message in the middle of their screen "operator terminal is up- please re login if your configuration has changed" and you have to click ok in order to proceed with any functions. Anyone that is in voicemail hears a busy signal if they try to zero out to that operator. Nothing has changed on the computer. Any ideas why this comes up?

3 REPLIES
New Member

Re: Operator terminal error

That message will pop up if the AC Client is running when the phone is reset. I would guess that either someone reset the attendant's phone from the ccmadmin page, or,for whatever reason, the phone lost its keepalive to the CCM.

New Member

Re: Operator terminal error

Thanks for the response, I know the phones are not being re set, it happens to only 2 of the 6 users sometimes multiple times a day. Do you know of any things that would cause the keepalive signal to be lost?

New Member

Re: Operator terminal error

First thing I would check is the Application Event Log of the CCM the phones are homed to. If the phones are being reset, it should show up there. If you find an entry there, you can look at the cause code. A cause code of 8 means the reset is initiated by the device itself and indicates either the keep alive is being lost or a switch port is flapping.

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