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optional conversation 1

How can I set up Unity as optional conversation 1?

2 REPLIES
New Member

Re: optional conversation 1

It's on page 10-10 thru 10-12 of the Cisco Unity 3.1(3) System Administration Guide at:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/sag313/sag.pdf

Here's the excerpt from the doc:

Using Optional Conversation 1

Cisco Unity Optional Conversation 1 provides an alternative to the standard

conversation messaging menu choices which is the system default. You may

choose to use Optional Conversation 1 because it more closely resembles the

messaging menu choices that subscribers in your organization are familiar with.

When you activate Optional Conversation 1, it is a system-wide change that

applies to all subscribers associated with the Cisco Unity server.

With Optional Conversation 1, some of the touchtone keys that subscribers use to

manage messages by phone are different from those listed in the Cisco Unity User

Guide. However, it does not change the touchtone keys that outside callers and

Cisco Unity subscribers press to send messages. The Cisco Unity at a Glance for

Optional Conversation 1 card illustrates the main Cisco Unity menus available

with Optional Conversation 1. The card is available on Cisco.com at

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/conv/in

dex.htm.

To activate Optional Conversation 1

Step 1 Start Regedit.

Caution Changing the wrong registry key or entering an incorrect value can cause the

server to malfunction. Before you edit the registry, confirm that you know how

to restore it if a problem occurs. (Refer to the “Restoring” topics in Registry

Editor Help.) Note that a typical backup of the Cisco Unity server does not

back up the registry. Also note that for a Cisco Unity failover system, registry

changes on one Cisco Unity server must be made manually on the other

Cisco Unity server, because registry changes are not replicated. If you have

any questions about changing registry key settings, contact Cisco TAC.

Step 2 If you do not have a current backup of the registry, click Registry > Export

Registry File, and save the registry settings to a file.

Step 3 Expand the key

HKEY_LOCAL_MACHINE\Software\Active Voice\CDE\1.0.

Step 4 Modify the value of the entry SoftKey Config to

C:\CommServer\Support\OptConv1.ini.

C:\CommServer is the default directory in which Cisco Unity is installed. If

Cisco Unity is installed in another directory, use that path instead.

Step 5 Restart the Cisco Unity server.

To reactivate the standard Cisco Unity conversation

Step 1 Start Regedit.

Caution Changing the wrong registry key or entering an incorrect value can cause the

server to malfunction. Before you edit the registry, confirm that you know how

to restore it if a problem occurs. (Refer to the “Restoring” topics in Registry

Editor Help.) Note that a typical backup of the Cisco Unity server does not

back up the registry. Also note that for a Cisco Unity failover system, registry

changes on one Cisco Unity server must be made manually on the other

Cisco Unity server, because registry changes are not replicated. If you have

any questions about changing registry key settings, contact Cisco TAC.

Step 2 If you do not have a current backup of the registry, click Registry > Export

Registry File, and save the registry settings to a file.

Step 3 Expand the key

HKEY_LOCAL_MACHINE\Software\Active Voice\CDE\1.0.

Step 4 Modify the value of the entry SoftKey Config to

C:\CommServer\Support\Unitykey.ini.

C:\CommServer is the default directory in which Cisco Unity is installed. If

Cisco Unity is installed in another directory, use that path instead.

Step 5 Restart the Cisco Unity server.

New Member

Re: optional conversation 1

tons of work :). Thanks very much

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