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Original ANI during transfer a call

dmanzetti
Level 1
Level 1

‎11-28-2003 08:38 AM - edited ‎03-13-2019 02:47 AM

Hi,

I have CRS 3.0.3a and ccm 3.3.

Is it possible to send to an agent desktop the original calling number instead of the CTI port number without use enterprise parameters?

Thanks

Daniele

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sthallik
Level 1
Level 1

‎12-02-2003 01:05 PM

I think not. You would need to keep the caller ID in a variable and then use that for both incoming and transfer screenpops.

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