We are trying to develop an outbound dialling application using the following components:
Cisco Call Manager 4.0(2)a
Cisco TSP 4.0(0.22)
W2K Server SP4
We have created a number of CTI ports allowing us to create a conference between connected live calls to our customers (active call) and free call centre agents (consult call). Currently all functions complete without error, however once a live call is established to a customer and a connection to the agent has completed (devices set to auto answer) neither parties can hear each other (MoH can be heard by both parties). Our basic funtions are as follows:
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