I am running ICM 4.6.1 & am facing the following problem.
The TalkOutTimeToHalf in Skill Group Half Hour & Agent Skill Group Half Hour Tables are not getting populated. All the data is 0. But the AgentOutCallsToHalf Column, AgentOutCallsTime & AgentOutCallsTalkTimetoHalf are getting populated.
I do not clearly understand your problem. But I did a quick search for any possible bugs with the keywords from your query and I landed at the following bug with the fix details in it. Please see if this is your case. or else you can widen the search further in the toolkit.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
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CUCM Database Replication is an area in which Cisco customers and
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