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Outgoing Call Detail in ICM

Hi All,

I am using ICM 4.6.2 and CM 3.2 integrated IPCC setup .

I am facing a problem with the Outgoing Call Detail entered into the database .

I am not getting any outgoing Call Detail from the Agent_Skill_Group_Half_Hour table . Also i am not able to enter the " Wrapup Data for the Call" for an outgoing call.

I doubt wheather the AgentOutCallsToHalf in the Agent_Skill_Group_Half_Hour table gets populated in by a Outgoing call which i make , which is not happening in my case .

I havent applied any Hot Fixes on the ICM .

1 REPLY
Anonymous
N/A

Re: Outgoing Call Detail in ICM

I think there is a bug with ICM. Please check out CSCma17004 . It is somewhat related to your problem.

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