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New Member

outlook click-to-dial

Hi;

I use CM4.1 and i can activate outlook click-to-dial feature with my phone. It works well.

A few days ago, I installed CM6.0 at customer site. I did the same steps(TSP installation, phone and modem settings, CM user config) but i can't see Cisco Line in outlook. Is there any difference or anything i should do as pre-config?

The steps for CM4.x is here http://www.burg-halle.de/uploads/media/Outlook-Cisco-Integration.pdf

8 REPLIES
New Member

Re: outlook click-to-dial

Hi there was a post in here about 4 days ago with people having the same problem. I'm getting ready to do the same thing, but I thing that I will uninstall the TSP on those workstations that have it before I upgrade. I know this doesn't help your current situation.

Sorry

New Member

Re: outlook click-to-dial

Hi,

I'm having same problem with click to dial (No Cisco line in Outlook). Did you resolve it? Previous posts seems like lots of people are struggling with it.

Can you help?

Rich

New Member

Re: outlook click-to-dial

I haven't done it yet, but as I've said I will uninstall those workstations that have have outlook dialing enabled... I think version 6 comes with its own TSP and therefore seems not to be working with eariler versions... What is your situation? Had it been working before? Have you upgraded????

New Member

Re: outlook click-to-dial

Somebody was telling me the other day that cisco doesn't support TSP in the newer versions of CCM. Has anybody else heard about this?

Cisco Employee

Re: outlook click-to-dial

as a matter in fact we do not support it in any version, not only in the newest versions

if you open a TAC on this they will tell you it's not supported and we have a doc that states so

javalenc

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: outlook click-to-dial

Follow the white paper procedure for installing the plugin from 6.0 CM but don't use the Cisco wave drivers and it will work.

New Member

Re: outlook click-to-dial

Hi,

I just installed CCM 6.1.1 and downloaded the CiscoTSP plugin. I installed this plugin and the click to dial is working perfectly on all the workstations. The only thing is that you have to reboot the workstation twice (one after installing the CiscoTSP and second after configuring the TSP set up (Control panel, etc)

Chandrasen

New Member

Re: outlook click-to-dial

How (and where) can you decide not to install Cisco wave drivers? We are using package Cisco-CUCME-TSP-2.1.2 for Windows XP/SP2 workstations...

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