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New Member

Outlook Delay when opening Voicemail Messages

Hey group,

my users are having a problem where there is a significant delay when they open a voicemail message in outlook.

If a caller leaves a vmail, the message is delivered to the users mailbox right away, but when the user tries to open the message, there is a significant (30+ second) delay for the message to open. This happens regardless of how large the voicemail attachment is. Has anyone run into this problem? Thanks in advance.

-Russ

3 REPLIES
Cisco Employee

Re: Outlook Delay when opening Voicemail Messages

Unity version? VMO version installed? Outlook version? Client OS?

New Member

Re: Outlook Delay when opening Voicemail Messages

Sorry for the lack of details, here they are:

Unity Version: 4.03

Exchange Version: 2003

Outlook Version: 2000/2003

Client OS: XP/2000

We are not using Viewmail.

Cisco Employee

Re: Outlook Delay when opening Voicemail Messages

Well, if you're not using view mail then Unity isn't really involved in this at all... to the outlook client it's just a message with an attached WAV file - if it's taking a while to open you probably have an issue with some virus/mail scanning application installed on the server and/or client or the like.

All a voice mail is from Outlook's perspective is a message with a class of IPM.Note.Voice.Unity and an attached WAV file - really nothing else special about it that would cause the client to choke on it in particular.

Sometimes there's installs where the VMO form will cause a delay when it loads but you're not using VMO so that's not an issue here.

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