Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

Cisco Employee

OutLook Dial Cosmetic problem

I know this has been brought up before, but is there a fix or a way to get rid of that message that pop's up when you end a call after you click to dial via Outlook that says:

"The telephony device driver is unable to respond to your request at this time."

I know it is a cosmetic issue, but for our customers it is quite annoying and especially on the new installs we do and the customer expects everything to work error free and they get this...

Advice on this would be great.



Re: OutLook Dial Cosmetic problem

Since there has been no response to your post, it appears to be either too complex or too rare an issue for other forum members to assist you. If you don't get a suitable response to your post, you may wish to review our resources at the online Technical Assistance Center ( or speak with a TAC engineer. You can open a TAC case online at

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.

New Member

Re: OutLook Dial Cosmetic problem

There is an open bug on this (CSCdv58628) which the bug toolkit is showing as resolved in versions:

3.1(0.40) 3.2(0.16) 3.3(0.3) 3.2(0.143)

For what its worth.


New Member

Re: OutLook Dial Cosmetic problem

What version of callmanager are you running. I upgraded to 3.1(3a). Today I ran the service pack for 3.1(3a). It includes a new tsp. This fixes the problem you are having.