When a person calls in from the outside and dials a persons extension the caller hears is dead air. They do not hear the persons phone ringing. Some callers hang up and think they have been disconnected.<br><br>I have it set to transfer the call back to Call Manager.<br><br><br>
This was a known issue with CallManager and certain versions of IOS. It doesn't have anything to do with Unity, the same thing should happen if an outside caller is transferred by an IP phone. Please provide the version number of CallManager and the GW, and I'll see if I can get one of the CM TAC specialists to chime in.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...