Outside calls not being forwarded to Unity voice mail
I have a Unity UM integrated with CCM. I have configured CCM such that if the phone was not answered on a certain number of rings, it will be forwarded to the voice mail. Internally, local to local, the calls are forwarded to Unity with no problems. But when an outside call initiated the call, it returns a busy tone instead of the Unity voicemail system.
Re: Outside calls not being forwarded to Unity voice mail
We have a pilot number for voicemail setup as 1201 (16 ports). This is in hunting group.
Accessing this via the local phones, it responds. But when accessing it on outside lines, it returns a busy tone. We have an auto-attendant setup to manage incoming calls, wherein I can dial the extension number of the person that i'm looking for. Can I dial 1201 from there? I tried dialling it from there and it returns that the said number is out of service.
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