Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Outside Calls not working

I have a new 7910 phone that I've installed. It's in the same CSS, Partition, etc as all my other phones. However, I am only able to place internal calls with this phone. If I try to dial 9 and the outside number, the call is never connected. I've checked the route patterns, etc, and everything seems to be configured correctly.

4 REPLIES
New Member

Re: Outside Calls not working

What actually happens, when do you get the unobtainable tone? Before you've finished dialling? Or is there a long pause after you've finished dialling before you get the unobtainable tone.

New Member

Re: Outside Calls not working

After dialing, there is a long pause, and then the fast-busy tone.

New Member

Re: Outside Calls not working

Have a look at the CCM traces for that phone to see why it is timing out.I would delete this particular phone and re-ad it to ccm copy an existing template and change directory number see if that works.

Have you tested another phone with the same switchport

and does it work ?

Perhaps that phone is faulty.

New Member

Re: Outside Calls not working

To rule out a phone problem, add that same DN as a second line to another phone and try the same test again.

If it has collected all of your digits that would lead you to believe that everything up to and including the route pattern is working ok.

If you get the same problem on another phone, I'd agree that looking at the traces would be best.

103
Views
0
Helpful
4
Replies
CreatePlease login to create content