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Outsiding Dialing through Unity Connection

We have a project where we have to provide outside dial tone through the Autoattendent or kind of mobile voice access scenario. Call manager version 6 and Unity version 6

I am new to these technologies and looking for assitance

Cisco Employee

Re: Outsiding Dialing through Unity Connection


You can configure an AA on Unity Connection with a caller input "X" and send this to the Caller System Transfer. This conversation prompts

callers to enter the number that they want to transfer to, but does not provide dial tone. It's just like a transfer to an extension, but allows users to

reach numbers that are not Unity subscribers. In order to protect Cisco Unity from toll fraud and unauthorized use, Cisco Unity

performs the transfer only when the Default SystemTransfer restriction table permits it.

Steps to follow for configuring an AA:

1. On CUCM create a CTI Route Point with DN XXXX and Call Forward All to Voicemail.

NOTE: If you have an incoming DID number for external callers to reach the AA, make sure you use a Translation Pattern to change the DID

and match the CTI DN XXXX. Otherwise, the call will not be routed to the AA.

2. On Unity create a Call Handler with extension = XXXX

3. Record the greetings you wish to play when a user calls the AA number. You can use the Standard, Closed and Alternate Greetings.

Be aware that the Alternate greeting overrides the Standard and Closed greetings. If you assign a Schedule to the Call Handler, the Standard

greeting will be played during "open hours" and the Closed greeting during "closed hours".

4. Configure the Caller Input according to your needs. For example, when a caller hits "1", send the caller to another CH or send the caller

a particular DN.

For Call Handler configuration info, please refer to:

For Caller System Transfer information refer to:

HTH, if it does, please rate.



Regards, Tere. If you find this post helpful, please rate! :)