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Silver

Overriding station forwarding

We are migrating from a ROLM system to Cisco IP phones....one feature that the ROLM system has is a COM group feature. This is used to override a com group members forward setting and ring their extension. For example, if an exec's phone is forwarded to their secretary, their secretary dials the com group number and forces the exec's phone to ring. With this feature, the secretary can 'filter' calls to the exec.

Any sort of feature like this available on the IP phone system?

Thanks, Lelio

2 REPLIES
Gold

Re: Overriding station forwarding

There isn't a feature directly like that in CallManager, but you can usually get where you need to go with other tools. Cisco Personal Assistant allows individuals to build filtering preferences for themselves where some calls get through and some don't, and there is also the IP Manager Assistant (IPMA) application which is specifically designed for call screening in executive/admin assistant scenarios.

Silver

Re: Overriding station forwarding

Unfortunately, we're not yet implementing software based access to the VOIP system. It looks like we might have to go without this feature, or provide a workaround, e.g. secondary extensions that are not published for example. Another alternative could be to implement PA or IPMA and have our administrative staff program phones on their behalf.

Thanks for your suggestions.

Lelio

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