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New Member

Page Cannot Be Displayed

Accessing Unity Admin via remote IE or Terminal Services to the Unity server, I have been getting "Page Cannot Be Displayed" errors as well the one below. It happens frequently in other pages but it happens every time I try to access the Subscriber Template. Except for the Subscriber Template, I can usually get it to work by refreshing the page. Has anyone else had this problem?

"Access denied

Your System Administration session has timed out. All unsaved data has been lost. Use Refresh to reload the current object.

Please see your system administrator for more details."

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: Page Cannot Be Displayed

Make sure your virus-scanning software is excluding the [Drive]:\Commserver directory. That's the most common cause of this issue.

adam

4 REPLIES
New Member

Re: Page Cannot Be Displayed

An update to this problem is that it occurs even if I use Terminal Services to access the Unity server and click on the System Administration shortcut. Any help would be appreciated. Thanks.

New Member

Re: Page Cannot Be Displayed

Make sure your virus-scanning software is excluding the [Drive]:\Commserver directory. That's the most common cause of this issue.

adam

New Member

Re: Page Cannot Be Displayed

Cool, thanks. I'll give it a try. I assume that will make the server more vulnerable?

New Member

Re: Page Cannot Be Displayed

As a follow up - If possible, I'd like to narrow down the exclusion. Is there a specific subdirectory or group of subdirectories that need to be excluded from antivirus scanning or does it have to be the whole enchilada?

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