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Part 2 Set-up hangs when reconfiguring mail store

hello

Unity 3.15 conected to Ex2K Server off box

I want to reconnect to another E2K server ( an active/passive cluster). When i run part 2 configuration set-up the wizard hangs (part 2 configuration set-up not responding) on chosing a server and mail store. The egg timer is shown for about 10 seconds then the wizard disappears with no warning. I can't attach the tempu.log because it exceeds 10000 characters :-). but i will post just the end bit.

thanks

\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:33 - System Test: Checks logged on user for log on as a service privilege. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:33 - System Test: Checks logged on user for act as part of the operating system privilege. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:33 - Syscheck(TestSuitesInstAcct.xml) returned 1. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\Welcome.cpp 171)

2003-06-16T14:45:33 - Step:CCheckEnvironmentStep [IDD_CHECKENVIRONMENT] (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 365)

2003-06-16T14:45:33 - Starting SysCheck... (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1218)

2003-06-16T14:45:33 - ...loading d:\CommServer\SysCheck\AvXMLTestsSvr.dll (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1228)

2003-06-16T14:45:33 - ...loading TestSuite: d:\CommServer\SysCheck\ENG\ConfigurationSetup\TestSuitesUnifiedEnv.xml (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1268)

2003-06-16T14:45:33 - System Test: Finds the name of the server (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:33 - System Test: Check MDAC Version (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:33 - System Test: Check MSXML Version (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:33 - System Test: Checks if IIS version 4.0 (min) is installed. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:33 - System Test: Checks for ODBC 3.0 exists on target machine. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:33 - System Test: Check Windows version (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:33 - System Test: Check Internet Explorer Version (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:33 - System Test: Test if user or group has rights to act as part of the OS (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:33 - System Test: Test if user or group has rights to logon as a service (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:34 - System Test: Verify MSMQ installed on system (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:34 - System Test: Verify SQL version based on registry (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:34 - System Test: Verify SQL server executable file for SQL hot fix (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:34 - System Test: Open an SQL connection to the Master database (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:34 - System Test: Verify OSQL can be run as a separate process (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:34 - System Test: Open an SQL connection to the Unity database (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:34 - Syscheck(TestSuitesUnifiedEnv.xml) returned 1. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\Checkenv.cpp 118)

2003-06-16T14:45:34 - Step:CGetInstallerPasswordStep [IDD_GETINSTALLERPASSWORD] (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 370)

2003-06-16T14:45:34 - Step 'CSetupStep' (134) modeless: 0 milliseconds (e:\views\Unity3.1.4.41\un_Setup\SetupEngine2\IWLib\src\step.cpp 910)

2003-06-16T14:45:40 - ...Password was validated (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\GetInstallerPassword.cpp 224)

2003-06-16T14:45:40 - Step:CConfigurationStep [IDD_CHOOSEMSGSTORE] (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 375)

2003-06-16T14:45:40 - Loading MsgStoreRes DLL 'd:\CommServer\Localize\Resources\ENG\MessageStores\Exchange2k\MsgStoreRes.dll'... (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1155)

2003-06-16T14:45:40 - ...DisplayName: Microsoft Exchange 2000 (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1173)

2003-06-16T14:45:40 - Loading MsgStoreRes DLL 'd:\CommServer\Localize\Resources\ENG\MessageStores\Exchange55\MsgStoreRes.dll'... (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1155)

2003-06-16T14:45:40 - ...DisplayName: Microsoft Exchange 5.5 (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1173)

2003-06-16T14:45:40 - Step 'CSetupStep' (143) modeless: 0 milliseconds (e:\views\Unity3.1.4.41\un_Setup\SetupEngine2\IWLib\src\step.cpp 910)

2003-06-16T14:45:41 - Setting MsgStoreRes relative path to: MessageStores\Exchange2k\MsgStoreRes (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1669)

2003-06-16T14:45:41 - Step:CEx2kSelectExchange [IDD_MAILSTORE_INFO] (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 388)

2003-06-16T14:45:41 - Starting SysCheck... (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1218)

2003-06-16T14:45:41 - ...loading d:\CommServer\SysCheck\AvXMLTestsSvr.dll (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1228)

2003-06-16T14:45:41 - ...loading TestSuite: d:\CommServer\SysCheck\ENG\ConfigurationSetup\TestSuitesExchange2k.xml (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1268)

2003-06-16T14:45:41 - System Test: Finds the name of the server (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:41 - System Test: Test the Exchange 2K version (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:41 - System Test: Verify Exchange System Manager is installed (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:41 - System Test: Check MAPISVC.INF file (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:41 - System Test: Verify schema extensions are present (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:41 - System Test: Verify the Local System is a member of the Exchange Domain Servers group (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:42 - Syscheck(TestSuitesExchange2k.xml.xml) returned 0. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ChooseConfig.cpp 206)

2003-06-16T14:45:42 - Starting SysCheck... (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1218)

2003-06-16T14:45:42 - ...loading d:\CommServer\SysCheck\AvXMLTestsSvr.dll (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1228)

2003-06-16T14:45:42 - ...loading TestSuite: d:\CommServer\SysCheck\ENG\ConfigurationSetup\TestSuitesFullAccessExchange2K.xml (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1268)

2003-06-16T14:45:42 - System Test: Get Microsoft Exchange configuration DN (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:42 - System Test: Check for Microsoft Exchange 2000 Full Administrator rights (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2003-06-16T14:45:43 - Syscheck(TestSuitesFullAccessExchange2K.xml) returned 1. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ChooseConfig.cpp 232)

2003-06-16T14:45:43 - Enumerating Exchange Servers (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\Ex2kSelectExchange.cpp 252)

2003-06-16T14:45:43 - Enumerating mail stores on Exchange Server: (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\Ex2kSelectExchange.cpp 327)

2003-06-16T14:45:43 - Step 'CSetupStep' (109) modeless: 0 milliseconds (e:\views\Unity3.1.4.41\un_Setup\SetupEngine2\IWLib\src\step.cpp 910)

2003-06-16T14:45:52 - Enumerating mail stores on Exchange Server: (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\Ex2kSelectExchange.cpp 327)

2003-06-16T14:45:57 - Original mailbox store: CN=Mailbox Store (ATG-SWG),CN=First Storage Group,CN=InformationStore,CN=ATG-SWG,CN=Servers,CN=ATL,CN=Administrative Groups,CN=Angel Trains Limited,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=angel-trains,DC=com (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\Ex2kSelectExchange.cpp 195)

1 REPLY
Gold

Re: Part 2 Set-up hangs when reconfiguring mail store

Configuration Setup isn't designed to allow you to point to an Exchange 2000 cluster in 3.X. In 4.X it is. You'll need to point it at a non-clustered server and later move the Unity_servername mailbox to the cluster and then manually change these registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\Directory Connectors\DirSynchAD\1.00\Directory\DefaultMailboxStore

HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\Doh\1.00\Mail Server Name

HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\MalEx\1.0\ServerName

Make sure premissions are correct for Unity to access the cluster (not logging on with local system) and reboot. That's all it should take.

Thanks,

Keith

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