I am trying to set up a script similar to the autoattendant, but instead of just going to the users's VM greeting I would like it to go to the users's password prompt (ie. a user can enter their extension, enter their password, and check their VM)
I've tried passing * through the IVR, but this does not work. Any ideas? Unity 4.x and IPCC Express 3.x.
In your CallHandler greeting for your "autoattendant" make sure you configure the "*" key to go to "Log in" on Unity. You can use any key you want, but "*" is usually the norm. (In the Caller Input section for the Call Handler you are using
In IPCC express, not sure how this would happen. You can have IPCC express transfer to a Call Handler in Unity that says " To check a voicemail box on this system, press "*" and your 4 digit extentions".
1. Run Call Viewer under tools depot to verify call from ipcc does go to cm which then does hit Unity
2. If #1 is cool, find out which number is coming in. Not sure how your doing your CM call routing but I would use a cti rp for forwarding calls or TP for direct calls. Anyways, base on the method you use, you will see a consistent ani or forwarding number on the viewer
3. On call routing rules, add a rule to match the method your using, and send it to Unity's "Sign In"
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...