When I click on the Unity Administration shortcut to open the page I get<br>"access denied your windows domain account (unity\administrator) is not associated with a unity subscriber. You cannot access the UNITY admin pages. What do I need to do?<br><br>
The process Unity goes through to authenticate an account and allow access to the SA goes like this:
We take the NT account/PW from the user requesting the web page and we ask Exchange which account this NT user is associated with. Assuming there is an Exchange account associated with it, we make sure this Exchange account has been enhanced to be a Unity Subscriber (custom properties are added to the record when you import that user into Unity). If they are a Unity subscriber, we look at their COS reference to see if they have access to the SA and, if they do, we build the page.
From what you describe, it sounds like its failing at the first step. If it fails later youll get a different error message saying your account doesnt have rights to access the SA and to talk to your administrator.
The most obvious problem would be that the NT account youre logged in as isnt associated with an Exchange account thats setup as a subscriber.
If thats not the case, it may be that the NT account youre logged in is associated with multiple Exchange accounts and Exchange is returning to us one that is not a Unity subscriber. In this situation the account Exchange returns to us is unpredictable
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...