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Personal Assistant Interceptor ports: showing as down under system status

I have set up Personal Assistant 1.3 with Call Manager 3.2 and am unable to get the call screening to work because the inteceptor ports are showing as down. Everything else works ok.

3 REPLIES
Cisco Employee

Re: Personal Assistant Interceptor ports: showing as down under

How many DN are associated with the Route point on the CCM?

I had an issue last week after an upgrade to 3.2 where there were 2 DN's associated with the same Route Point, worked prior to upgrade, and we had to make a seperate Route Point for each DN. Route Point would show as registered in the the CCM but Down in PA.

Mike

New Member

Re: Personal Assistant Interceptor ports: showing as down under

I've now got the interceptor ports up in the server status drop down menu and they show as registered in the call manager. But call screening still doesn't work.

Silver

Re: Personal Assistant Interceptor ports: showing as down under

Hi,

Interceptor ports have nothing to do with call screening. You need to define Media Ports for that, otherwise the call screening and forwarding to the VoiceMail won't work.

You configure Media Ports on the callmanager like that....

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps2026/products_administration_guide_chapter09186a008008752b.html#xtocid13

And add the number of ports to the PA in Servers->Server Configuration

Marina

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