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Personal Assistant (MAPI Error - 21)

Using Unity 3.1 and Personal Assistant

I call PA and enter the credentials for user A. Logs in and says "voicemail" goes to Voicemail with no problem.

I call PA and enter the credentials for user B. Logs in and says "voicemail" goes to Voicemail but says cannot access sending to main greeting.

The CiscoAvvidMAPI01.log:

04/04/02 18:21:37: 0: Loading Unity servers

04/04/02 18:21:37: 0: Loading Unity servers ... torclstr1u1

04/04/02 18:21:37: 0: Finding Unity servers ... torclstr1u1

04/04/02 18:21:37: 0: Found Unity server ... 0

04/04/02 18:21:37: 0: Server torclstr1u1 has index 0

04/04/02 18:21:37: 0: Server ID = 0

04/04/02 18:21:37: 0: paRoot = C:\Program Files\Cisco Systems\Personal Assistant

04/04/02 18:21:37: 0: calling Login ...

04/04/02 18:21:37: 0: in Login ... Num servers = 1, serverid = 0

04/04/02 18:21:37: 0: returning Unity server 0, name = torclstr1u1

04/04/02 18:21:37: 0: GetDirectoryInfo: Taking default homeMDB and Spoken name attributes for Ex 2K

04/04/02 18:21:37: 0: Connecting to directory server torclstr1u1.TORAVVID.cisco.com on ldap port 389

04/04/02 18:21:37: 0: LDAP Bind id = Success

04/04/02 18:21:37: 0: userServerDN = /o=First Organization/ou=First Administrative Group/cn=Configuration/cn=Servers/cn=TORCLSTR1U1/cn=Microsoft Private MDB

04/04/02 18:21:37: 0: Get HomeMDBandPIN returned 0, userServerDN = /o=First Organization/ou=First Administrative Group/cn=Configuration/cn=Servers/cn=TORCLSTR1U1/cn=Microsoft Private MDB

04/04/02 18:21:37: 0: MailboxLogon ... 2f711f90 2f9d2170 userMailboxDN = /o=First Organization/ou=First Administrative Group/cn=Recipients/cn=aclose

04/04/02 18:21:37: 526948008: hrMailboxLogon Failed because 80004005

04/04/02 18:21:37: 0: loginErrorCode= 21

04/04/02 18:21:37: 526948008: Error Code: 21 for session 526948008

04/04/02 18:21:37: 526948008: Releasing session 526948008

1 REPLY

Re: Personal Assistant (MAPI Error - 21)

Often times complex troubleshooting issues are best addressed in an interactive session with one of our trained technical assistance engineers. While other forum users may be able to help, it’s often difficult to do so for this type of issue.

To utilize the resources at our Technical Assistance Center, please visit http://www.cisco.com/tac and to open a case with one of our TAC engineers, visit http://www.cisco.com/tac/caseopen

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.

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