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New Member

Personal Assistant Unity Integration not working

Can anyone offer advice on the following?

I've got Personal Assistant (running with CallManager 4.1 with DCD) which I'm trying to integrate with Unity.

When the user says "voicemail" I can see it passed the DCD User ID ("8988") in our case. Clearly there is no 8988 is Unity so it can't find the correct mailbox.

Is it possible to add some sort of alias to the mailbox so 8998@customer.com works as well as their existing ssmith@customer.com - and does anyone know if this works?

I enclose a log where you'll see 8898 not working, but sending a user id of 'ssmith' (which matches the Unity alias) does:

Thanks,

Stu

2 REPLIES
New Member

Re: Personal Assistant Unity Integration not working

The dc directory userid has to be the same as the exchange alias - or pre-windows 2000 alias. The pins also have to be the same. Are you opting for using callmanager pin or unity pin?

New Member

Re: Personal Assistant Unity Integration not working

Hi Kdunning - thank you for your message.

Unfortunately the existing DCD userID isn't the same - can I add an Exchange alias that matches.

We're using the CallManager PIN.

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