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Personal Assistant Woe

Our Personal Assistant 1.2.3 won't look up entries in user's personal address book. This is a new installation, this feature hasn't worked yet. This is true for all users. The message I get when I ask to call a person by name is: "Extension 012, is this correct?" The problem is is that the number I'm trying to dial is a nanp number, like 555-1212. The extension PA asks about never contains a pattern found in the phone number I'm trying to dial. Here is a debug of this event.

In the debug you'll see where it has "found" a user associated with extension 012. The line is PA-PASpeech-6-INFO:4001: Extension: 012 (48)

One weird thing is that it says the personal address book doesn't exist. Could be a source of the problem... I'm not sure if I believe that debug message. (Obviously I have a personal address book set up for each PA user.)

**************

297: Jan 28 15:23:19.914 PST %PA-SS_PA_TEL-6-INFO:Answering call on port: 4001

298: Jan 28 15:23:21.039 PST %PA-PASCCP-7-DEBUG:Port: 4001 Conn: 192.168.0.2 Received Call State Message

299: Jan 28 15:23:21.039 PST %PA-PASCCP-6-INFO:Port: 4001 State: IDLE Event: ALERTING Callref: 16778313

300: Jan 28 15:23:21.039 PST %PA-PASCCP-7-DEBUG:Port: 4001 Conn: 192.168.0.2 Received Call Info Message

301: Jan 28 15:23:21.039 PST %PA-PASCCP-6-INFO:Port: 4001 State: WAIT_CALLINFO Event: CALLINFO Callref: 16778313

302: Jan 28 15:23:21.039 PST %PA-SS_PA_TEL-6-INFO:Port: 4001 Skinny Call Event: ALERTING

303: Jan 28 15:23:21.039 PST %PA-SS_PA-7-DEBUG:getUserCacheEntrybyNumber: found matching uid in quickhash: 5002 bphelps

304: Jan 28 15:23:21.102 PST %PA-SS_PA_TEL-6-INFO:4001: [[ PA Caller ]]: Brandon Phelps

305: Jan 28 15:23:21.102 PST %PA-SS_PA_TEL-6-INFO:4001: Speechchannel created: PASpeechChannel2

306: Jan 28 15:23:21.102 PST %PA-SS_PA_TEL-6-INFO:Port: 4001 Sending Answer Call

307: Jan 28 15:23:21.102 PST %PA-PASCCP-6-INFO:Port: 4001 State: RINGING Event: ANSWER_CALL Callref: 16778313

308: Jan 28 15:23:21.102 PST %PA-PASCCP-7-DEBUG:Port: 4001 Sending OffHook Message

309: Jan 28 15:23:22.039 PST %PA-PASCCP-7-DEBUG:Port: 4001 Conn: 192.168.0.2 Received Call State Message

310: Jan 28 15:23:22.039 PST %PA-PASCCP-6-INFO:Port: 4001 Received Call State: 1

311: Jan 28 15:23:22.039 PST %PA-PASCCP-7-DEBUG:Port: 4001 Conn: 192.168.0.2 Received Open Receive Channel Message

312: Jan 28 15:23:22.039 PST %PA-PASCCP-6-INFO:Port: 4001 Media State: IDLE Event: OPEN_RECV

313: Jan 28 15:23:22.039 PST %PA-SS_PA_TEL-6-INFO:Port: 4001 Skinny Call Event: START_RECEIVING

314: Jan 28 15:23:22.039 PST %PA-SS_PA_TEL-6-INFO:Port: 4001 Sending Receive ACK

315: Jan 28 15:23:22.039 PST %PA-PASCCP-6-INFO:Port: 4001 Media State: RECEIVING Event: OPEN_RECV_ACK

316: Jan 28 15:23:22.039 PST %PA-PASCCP-7-DEBUG:Port: 4001 Sending Receive Channel Ack Message

317: Jan 28 15:23:22.039 PST %PA-PASCCP-7-DEBUG:Port: 4001 Conn: 192.168.0.2 Received Call State Message

318: Jan 28 15:23:22.039 PST %PA-PASCCP-6-INFO:Port: 4001 State: CONNECT_WAIT Event: CONNECT Callref: 16778313

319: Jan 28 15:23:22.039 PST %PA-SS_PA_TEL-6-INFO:Port: 4001 Skinny Call Event: CONNECTED

320: Jan 28 15:23:22.039 PST %PA-PASCCP-7-DEBUG:Port: 4001 Conn: 192.168.0.2 Received Call Info Message

321: Jan 28 15:23:22.039 PST %PA-PASCCP-6-INFO:Port: 4001 State: CONNECTED Event: CALLINFO Callref: 16778313

322: Jan 28 15:23:22.039 PST %PA-PASCCP-7-DEBUG:Port: 4001 Conn: 192.168.0.2 Received Start Media Transmission Message

323: Jan 28 15:23:22.039 PST %PA-PASCCP-6-INFO:Port: 4001 Media State: RECEIVING Event: START_MEDIA

324: Jan 28 15:23:22.039 PST %PA-SS_PA_TEL-6-INFO:Port: 4001 Skinny Call Event: START_TRANSMITTING

325: Jan 28 15:23:22.039 PST %PA-SS_PA_TEL-6-INFO:Port: 4001 TxPort: 23290 TxSize: 20

326: Jan 28 15:23:22.039 PST %PA-SS_PA_TEL-7-DEBUG:User has spokenname

327: Jan 28 15:23:22.039 PST %PA-PASpeech-6-INFO:got new speech channel

328: Jan 28 15:23:22.039 PST %PA-PASpeech-6-INFO:PADbnMain: got channel locale = en_US

329: Jan 28 15:23:22.039 PST %PA-PASpeech-6-INFO:PADbnMain: got locale = en_US

330: Jan 28 15:23:22.149 PST %PA-PASRV-7-DEBUG:No directory lookup rules apply

331: Jan 28 15:23:22.149 PST %PA-PASpeech-7-DEBUG:PASpeechUtil.isCorporatePhone: bphelps's Number is [5002]

332: Jan 28 15:23:22.149 PST %PA-PASpeech-7-DEBUG:PASpeechUtil.isCorporatePhone: bphelps's Work Number is [5002]

333: Jan 28 15:23:22.149 PST %PA-PASpeech-7-DEBUG:PASpeechUtil.isCorporatePhone: bphelps's Home Number is []

334: Jan 28 15:23:22.149 PST %PA-PASpeech-7-DEBUG:PASpeechUtil.isCorporatePhone: bphelps's Mobile Number is []

335: Jan 28 15:23:22.180 PST %PA-PASpeech-7-DEBUG:4001: set skip list filter

336: Jan 28 15:23:22.180 PST %PA-PASpeech-7-DEBUG:4001: StaticGrammar: MainMenu

337: Jan 28 15:23:22.180 PST %PA-PASpeech-7-DEBUG:4001: EnterpriseDirectory: EntireEnterpriseDirectory_en_US

338: Jan 28 15:23:22.196 PST %PA-PASpeech-7-DEBUG:4001: Corporate Directory insertion done.

339: Jan 28 15:23:22.196 PST %PA-PASpeech-7-DEBUG:4001: using main menu grammar .MainMenu

340: Jan 28 15:23:22.196 PST %PA-PASpeech-7-DEBUG:4001: Personal Addressbook does not exist (PAB-bphelps)

341: Jan 28 15:23:31.289 PST %PA-PASCCP-7-DEBUG:Port: 4002 Connection: 192.168.0.2 Sending KeepAlive Packet

342: Jan 28 15:23:31.289 PST %PA-PASCCP-7-DEBUG:Port: 4001 Connection: 192.168.0.2 Sending KeepAlive Packet

343: Jan 28 15:23:31.852 PST %PA-PASpeech-6-INFO:4001: Extension: 012 (48)

344: Jan 28 15:23:32.024 PST %PA-PASpeech-7-DEBUG:4001: using reconfirmation grammar .YesNo

345: Jan 28 15:23:32.039 PST %PA-PASRV-7-DEBUG:No directory lookup rules apply

346: Jan 28 15:23:32.039 PST %PA-SS_PA-7-DEBUG:Matching uid not found in quickhash for:012

347: Jan 28 15:23:32.039 PST %PA-PASCCP-7-DEBUG:Port: 4001 Conn: 192.168.0.2 Received Keep Alive Ack Message

348: Jan 28 15:23:32.102 PST %PA-PASCCP-7-DEBUG:Port: 4002 Conn: 192.168.0.2 Received Keep Alive Ack Message

349: Jan 28 15:23:40.539 PST %PA-PASpeech-6-INFO:4001: Added: 012 to result list

350: Jan 28 15:23:40.539 PST %PA-PASpeech-7-DEBUG:4001: IsConference == false

351: Jan 28 15:23:40.539 PST %PA-PASpeech-7-DEBUG:4001: : -----------------

352: Jan 28 15:23:40.539 PST %PA-PASpeech-7-DEBUG:4001: : prevResult: Result = 8

Destination = 012

353: Jan 28 15:23:40.539 PST %PA-PASpeech-7-DEBUG:4001: : -----------------

354: Jan 28 15:23:40.539 PST %PA-SS_PA-7-DEBUG:Port: 4001: Begin dispatchCall()

355: Jan 28 15:23:40.539 PST %PA-SS_PA-6-INFO:Port: 4001: [[ CALLER ID ]]: 5002

356: Jan 28 15:23:40.539 PST %PA-SS_PA-6-INFO:Port: 4001: [[ CALLED ID ]]: 012

1 REPLY

Re: Personal Assistant Woe

Since there has been no response to your post, it appears to be either too complex or too rare an issue for other forum members to assist you. If you don't get a suitable response to your post, you may wish to review our resources at the online Technical Assistance Center (http://www.cisco.com/tac) or speak with a TAC engineer. You can open a TAC case online at http://www.cisco.com/tac/caseopen

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.

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