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Community Member

Personal Assistant

Hi,

When installing PA, and trying to authenticate with CCM. I am getting the following error

"Connected Successfully using the information supplied, but could not find a Cisco CallManager database on the server. Please check the information and retry"

I can ping the CCM from the server I am installing Personal Assitant and vice versa.

The CCM database is running on the CCM. The phone system is operational

Any ideas...Thank you

2 REPLIES
Community Member

Re: Personal Assistant

Check out this doc:

http://www.cisco.com/warp/public/788/AVVID/personal-assistant-faq.html#q5

Make sure to use the sa account and not administrator when setting up the permissions on step 6

Silver

Re: Personal Assistant

Follow the procedure described here.

http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist3/eng/pa134rn.htm#35279

This should fix your problem.

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