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Community Member

personal assistant

I am having a problem accessing my personal assistant server. Everytime I dial the PA number, I get fast busy.

I've configured everything according to the admin guide but when I look at the CTI routepoint in the cm admin screen, the status says "not found" & there is no IP address listed. I've checked that the PA server has the same directory number listed in the route address field.

Any suggestions ?

thanks

Rob

5 REPLIES
Community Member

Re: personal assistant

Version may make all the difference for you. What version Call Manager and Personal Assistant are you running?

Personal Assistant 1.1a is reported not to work with CCM versions lower than 3.0. Similarly, Personal Assistan 1.2 has only been tested and confirmed to work with CCM 3.1(1). If you're using the right versions, then I'm not sure what the problem is because we're having the same problem and are awaiting a software upgrade for Personal Assistant.

Community Member

Re: personal assistant

I am trying to run Personal Assistant 1.1(1a) with call manager 3.1(1).

Cisco Employee

Re: personal assistant

Rob,

CallManager 3.1(1) requires Personal Assistant 1.2(x) since the JTAPI versions are different.

PA1.1 is only for use with CM3.0(x) where x is >= 9.

If you have the full blown PA1.1 (not the directory dialer) then you can download the PA1.2 upgrade from the Software Center. The demo version of PA1.2 (directory dialer) should be on CCO soon.

Community Member

Re: personal assistant

Dave:

thanks. But what do you mean by the directory dialer version? I believe I have the full version but I don't see the 1.2 version on the software center.

Rob

Cisco Employee

Re: personal assistant

The directory dialer version only lets you call PA directly, it doesn't have the ability to intercept calls and route them based on criteria such as Caller ID and time of day, etc.

You have to login to CCO before you will see PA1.2 in the Software Center. It's at:

http://www.cisco.com/cgi-bin/tablebuild.pl/assist

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