I am having a problem accessing my personal assistant server. Everytime I dial the PA number, I get fast busy.
I've configured everything according to the admin guide but when I look at the CTI routepoint in the cm admin screen, the status says "not found" & there is no IP address listed. I've checked that the PA server has the same directory number listed in the route address field.
Version may make all the difference for you. What version Call Manager and Personal Assistant are you running?
Personal Assistant 1.1a is reported not to work with CCM versions lower than 3.0. Similarly, Personal Assistan 1.2 has only been tested and confirmed to work with CCM 3.1(1). If you're using the right versions, then I'm not sure what the problem is because we're having the same problem and are awaiting a software upgrade for Personal Assistant.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...