In the menu Directories of my IP Thelephony, the Personal Directory not appear ?? What is the problem ? How I ingress personal number on my Cisco IP telephony (models: 7911,7912,7960,7940). I can create or have an personal Call book on my Cisco IP Phone?
1. check whether the action phones are correctly associated to the users:
go to CCM admin > user > global directory > click on "search" select the user who is going to control the IP phone at the user configuration page, do you see the action IP phone is correctly associated to this user?
2. check whether the PIN is configured correctly:
A very common error is that pin values do not match between the subscribed ip phone service and the user pin. These two pins must match in order for personal address book to work. Specifically, when subscribing to services, the end user enters a different PIN than the original PIN used in the directory. Services' PIN is stored in SQL and the directory PIN is stored
in LDAP.You need to be sure there are no discrepancy between the PIN in services vs. PIN in directory.
If you do not know the PIN for this user:
go to ccm admin -> go to the "User" menu -> click on "Global Directory" -> click on "Search" -> select the user -> at the "User configuration" page, you can change the PIN for this user.
3. check whether the service is subscribed to the user:
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...