01-09-2003 05:14 PM - edited 03-12-2019 10:13 PM
Every so often, an IP Phone agent will stop accepting calls. Whenever you look at the status, it's TALKING (even though they're not on the phone). If you log them out & log them in, it still goes back to talking from ready as soon as you put them into Ready. Has anyone else seen this behavior?
Thanks,
John
01-10-2003 11:39 AM
John,
What was the agent doing before the IP Phone Agent went out of synch?
Is this a production system or in a lab environment?
If production, recommend you call TAC for support.
Pat
05-06-2003 11:23 AM
John,
Here is what you can do to release the call.
First you need to get the call id.
Go to the log files directory,
cdlog
then do a dumplog pim1 /m
from this out put you will get the call id (note the call id )
Next go to procmon
procmon
>>>>cc
09-30-2003 05:22 AM
Hello, Found this when I had the problem and it worked great
Thanks
Tim
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