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phone agent stuck in talking?

jtdyer
Level 1
Level 1

Every so often, an IP Phone agent will stop accepting calls. Whenever you look at the status, it's TALKING (even though they're not on the phone). If you log them out & log them in, it still goes back to talking from ready as soon as you put them into Ready. Has anyone else seen this behavior?

Thanks,

John

3 Replies 3

patmackey
Level 1
Level 1

John,

What was the agent doing before the IP Phone Agent went out of synch?

Is this a production system or in a lab environment?

If production, recommend you call TAC for support.

Pat

john_markham
Level 1
Level 1

John,

Here is what you can do to release the call.

First you need to get the call id.

Go to the log files directory,

cdlog pgxx

then do a dumplog pim1 /m

from this out put you will get the call id (note the call id )

Next go to procmon

procmon pimx

>>>>cc

Hello, Found this when I had the problem and it worked great

Thanks

Tim

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