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phone can dial out but does not ring on incoming calls

We have a strange problem with a 7961G phone. It's configured the same as all of our other phones in CMM, but it can dial out but when dialing in the phone does not ring nor does the call appear to be routed to the phone. I called out from the phone to my cell and it displays the correct Caller ID information. Any ideas???

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Re: phone can dial out but does not ring on incoming calls

I would check the partition that the DN on the called phone is in and the CSS of the calling phone. These are the two fundamental principles that control when a phone can call another phone.

You might want to change the partition of the called DN to momentarily, to see that the calling phone can call it. All phones can call the partition unless there are explicit blocks put in place.

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