Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

phone drops call after placing on mute.

I’m seeing a problem with mute in that after 50 – 60 second of muting a call, the call is dropped. This happens to on-net and off-net calls, CCM version - 3.3(3) but I have seen this in 3.2 also..

Anyone seen this before ??

1 REPLY
Cisco Employee

Re: phone drops call after placing on mute.

Mute basically stops sending RTP packets while the call is controlled by the CM. Infact CM doesn't know if a phone is on Mute or not; Need detailed CCM trace to see why the call is being dropped.

96
Views
0
Helpful
1
Replies
CreatePlease to create content