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New Member

Phone Productivity Services: Unable to play voicemail

Hi all,

I´ve got a problem playing voicemails by PPS. "Normal" e-mails work fine, still the directory of the voicemails does. But when I try to access one of the mails I get an error in the display. I´m running CM3.3, Unity 3.1.4 and PPS 1.2.3. I´ve already read the troubleshooting tips about authentication, but my devices are in upper case in the SQL-Database. Would be great, if anyone of you "out there" could help me. Thanks.

3 REPLIES
New Member

Re: Phone Productivity Services: Unable to play voicemail

The document given below should help you troubleshoot the issue.

Troubleshooting MailView Issues for Cisco IP Phone Productivity Services

http://www.cisco.com/en/US/products/sw/voicesw/ps2026/products_tech_note09186a00800b1861.shtml

Hope this helps.

New Member

Re: Phone Productivity Services: Unable to play voicemail

Hi,

as I stated in my question- I already tried to solve the problem with the help of that document. Did not help :-( But thank you anyway! I´ve got PPS running on the Unity-Server. May that be problem? I´ve read in some documentation not to install PPS on a machine, where a Cisco TSP is installed- but I mean- it´s a special Unity-TSP, isn´t it?

Cisco Employee

Re: Phone Productivity Services: Unable to play voicemail

PPS should be installed on a separate server. It cannot reside on the Call Manager or Unity or any other application server.

Pradeep

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