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Phone ring while on the handset

In Call Manager versions prior to 3.0.11 the phone would ring when a call came into a second line. After upgrading 3.1.1 there is an indicator but the phone doesn't ring. Is this in the phone load or a parameter of Call Manager? Can this behavior be changed so the phone rings?

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Cisco Employee

Re: Phone ring while on the handset

The phone should never ring if another call is active. I know there are a lot of folks that have been asking for that capability, but as far as I remember it has always been that way.

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