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New Member

Phone Services

I add Extension Mobility service in the call manager and create device profile for 7970 and defualt device profile and make subscription for the phone to the service and i have user which is associated with the phone but when i press the services bottun in the phone the service is not appear and showing (HOST NOT FOUND) messege also i configure the address book service but its not apear also for the extension mobility URL when i paste it in the browser it showing the XML application but address book showing error

also i download the address book syncronizer but i am not able to log into it using the user ID and passowrd for my user!!!!

please advice do i miss to configure something or whats going on.because i followed the instructions in the cisco documentation for both services.

10 REPLIES
Silver

Re: Phone Services

I think you should change server names into IP addresses in IP Phone Services config and Enterprise Parameters.

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regards,

pk

New Member

Re: Phone Services

hi sir

its already IP address i didnt used the name of the server!!!!!

its very strange i think you also who is replaying to me in the phone backgroung issue

as i told you i review every thing more than 50 times but also not working even i remove every thing and configure it from the scratch more than two times same results nothing new

Silver

Re: Phone Services

Do you have firewall between phones and CCM?

What is your IP addressing and routing?

New Member

Re: Phone Services

no i dont have any firewall betewwn the phones and the CCM and i am using private ip address for both voice VLAN and servers vlan

its simple intervlan routing

Silver

Re: Phone Services

Can you upload screenshots for Enterprise Parameters and IP Phone Services configuration?

New Member

Re: Phone Services

here you are the screen shoots.

Silver

Re: Phone Services

i think your problem is not more than this:

you have a space between (= #) in (....device=#DEVICENAME#) service URL.

just omit this space, and the EM service URL should look like this:

http://172.16.0.70:8080/emapp/EMAppServlet?device=#DEVICENAME#

hth

/majdi

New Member

Re: Phone Services

hi sir

there is no any space between what you mension maybe you sow that on the pic

but i review it for you there is no spaces

and let me teel you somthing now just efore 5 ments i can see my extension mobility and address book services when i press service button on the phone

but the i can not log to any of them

extension moblity when i press select iss not take me to any place its just showing requesting for less than second and not lead me to the authentication page

for the address book service i am seeing this error (HTTP Error 404)that is the setuation now.

New Member

Re: Phone Services

Hi

Was this issue resolved ???

I am having a similar issue now

New Member

Re: Phone Services

Make sure you are subcribing the service with the users device profile.

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