Now, if someone dial one extension, I need two phones ring simultaneously. I know sharing line can rechieve it, but the phones sharing line can't transfer each other? so are there other solution to achieve it? Please give the more detail to solute it.
You can also look at enabling Barge or cBarge and then they don't have to transfer the call. Shared lines give you the benefit of seeing the status of the other user on the line. If you don't need that feature then the hunt group option is your best fit.
Also putting the call on hold makes it available to be picked up by either phone owning the shared line.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...