phone unregistering

[melvin.fong]

I am on CM 3.3.3sr3 and was wondering if someone could tell me the some reasons for a conf ph 7935 to unregister during a call and not reregiser again for 20 min. I have had wireless 7920's unregister with CM and reregister after the call completes. thanks

[Brandon Buffin]

If you look in Event Viewer, you should see an entry for the device unregistering. This event will contain a reason code. Take a look at the following document. It gives the list of reason codes for a device unregistering.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_error_message09186a0080307a94.html

Hope this helps.

Brandon

[russell.sage]

Brandon

do you have a copy of this document as the link no longer works.

[phooghen]

Try the following one:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/err_msgs/6_x/alarm611.htm#CCM_CALLMANAGER-CALLMANAGER-3-DeviceUnregistered

Pierre.

[Brandon Buffin]

If you don't have a partner account, just remove "partner" from the URL above.

Brandon

[russell.sage]

Thank you  - got it