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Phones freeze when the "messages" button pressed after patch to 3.2 (3)sr3

After patching from 3.2(3) to 3.2 (3)sr3 7940 & 7960 phones freeze when the "Messages" button is pressed. There is also HTML code visible on the phone display. after 20 to 30 seconds the phone "acts" as though it's going to reboot. But it just hangs.

Initially you could still access VM by dialing the inhouse number for Unity, but it's getting progressivly worse and now it gives a reorder tone most of the time.

2 REPLIES
Silver

Re: Phones freeze when the "messages" button pressed after patch

Check if this has something to do with the bug CSCeb17572

New Member

Re: Phones freeze when the "messages" button pressed after patch

Hi sbilgi,

Thanks for the reply. Turns out that one of our vendors (on intial) setup assigned a URL of http://{CM IP address}/{voicemail DN}

to the URL messages setting in the service parameters. But apparently the system didn't have a problem with that until the latest update. At that point it was trying to load an HTML error page to the phone.

Thanks again for checking!

Robert

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