Phones Not found

[jamjam200]

I have about 35 phones which are all working but when I go on callmanager all these devices show a status of "not Found"

if I reboot the phone is comes back up but still show "not found" on cm,

[gpulos]

what version ccm?

what type of phone(s)? what phone load?

[jamjam200]

its 7912,7940,7960 and CTI ports

cm version 4.13

latest device pack installed 28.2

[yshraybman · Accepted solution]

Restart RIS data collector service on all CMs in a cluster. That should fix it.

[jamjam200]

thanks that fixed it

[dkirby]

Hi,

I have the same problem and restarting the RIS service and WWW service on all servers in the cluster doesn't work for me

Any other suggestions?

Cheers