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New Member

Pickup group - Select which phone to pick up


I've greated a Pickup group with several phones. Suppose several phones inside that pickup group are ringing, is there any way to specify which one you want to pick up?

Best regards,

Francisco Sedano.

Hall of Fame Super Silver

Re: Pickup group - Select which phone to pick up

No, it will pickup the first call that was presented to any of the phones belonging to the group.


New Member

Re: Pickup group - Select which phone to pick up

Thanks... Any workarounds you can think of?

Re: Pickup group - Select which phone to pick up

No workaround but in CCM 4.2 there is a new feature that will help you to see what is the call that you are going to pickup:

Call Pickup Notification

This new feature allows users to receive an audio and/or visual alert when a call rings on a phone in pickup groups in which they are a member. For multiple line phones, the alert is available for pickup groups associated with the primary line only.

You can configure the following notification parameters in the Call Pickup Group Configuration window:

•Type of notification (audio, visual, both, or neither)

•Content of the visual notification message (called party identification, calling party identification, both, or neither)

•Number of seconds delay between the time the call comes into the original called party and the notification to the rest of the call pickup group members

You can configure the type of audio notification that is provided when a phone is idle or in use in the Directory Number Configuration window.