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New Member

Pickup on CME when - on hold -

Hi,

I have the following situation, If Phone A is in a Call with Phone B, Phone C is ringing and Phone A put B on Hold. If Phone A press GPickup to capture call on Phone C, it does not work. Anyone knows if it is by design?.

thanks

4 REPLIES
Silver

Re: Pickup on CME when - on hold -

It is most definitely not by design. Will get a clear picture only if I have a look at the config and also nned details like CME version, IP phone series, load etc..

New Member

Re: Pickup on CME when - on hold -

Hi, thanks for your answer.

CME 3.3 IOS 123.14T4

IP Phone 7940, Load P00305000600

Config of the ephones and dns:

ephone-dn 1 dual-line

number 301

pickup-group 33

label Barry Hickman - 301

description (03)9698-8301

name Barry Hickman

call-forward busy 399

call-forward noan 399 timeout 10

transfer-mode consult

!

!

ephone-dn 2 dual-line

number 302

pickup-group 33

label Terry ODonnell - 302

description Terry O'Donnell

name Terry ODonnell

call-forward busy 399

call-forward noan 399 timeout 10

ephone 3

username "iscott"

mac-address 0013.C3D6.641B

paging-dn 55

type 7940

button 1:3 2:20

!

!

!

ephone 4

username "adawe"

mac-address 0013.C3BA.BDA6

paging-dn 55

type 7940

button 1:4 2:20

New Member

Re: Pickup on CME when - on hold -

Is the dn assigned to phone a dual-line?

New Member

Re: Pickup on CME when - on hold -

Hi,

Yes, the dn are dual-line

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