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Replies

Pickup on CME when - on hold -

j.bedoya
Level 1
Level 1

Hi,

I have the following situation, If Phone A is in a Call with Phone B, Phone C is ringing and Phone A put B on Hold. If Phone A press GPickup to capture call on Phone C, it does not work. Anyone knows if it is by design?.

thanks

4 Replies 4

b.hsu
Level 5
Level 5

It is most definitely not by design. Will get a clear picture only if I have a look at the config and also nned details like CME version, IP phone series, load etc..

Hi, thanks for your answer.

CME 3.3 IOS 123.14T4

IP Phone 7940, Load P00305000600

Config of the ephones and dns:

ephone-dn 1 dual-line

number 301

pickup-group 33

label Barry Hickman - 301

description (03)9698-8301

name Barry Hickman

call-forward busy 399

call-forward noan 399 timeout 10

transfer-mode consult

!

!

ephone-dn 2 dual-line

number 302

pickup-group 33

label Terry ODonnell - 302

description Terry O'Donnell

name Terry ODonnell

call-forward busy 399

call-forward noan 399 timeout 10

ephone 3

username "iscott"

mac-address 0013.C3D6.641B

paging-dn 55

type 7940

button 1:3 2:20

!

!

!

ephone 4

username "adawe"

mac-address 0013.C3BA.BDA6

paging-dn 55

type 7940

button 1:4 2:20

kseraphine
Level 5
Level 5

Is the dn assigned to phone a dual-line?

Hi,

Yes, the dn are dual-line

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