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Pickup on Monitor Line in CME


at a customer I use Monitor Lines. The customer wants to use the Button on teh Monitror Line to Pick up a call. The only way I found to pick up a specific call is to give every phone its own pick up group and the user have to press pick up and the directory number. Is it possible that he only presses the button beside the monitor line to pick up the call.

The other question is that he wants to use the night service bell. But he wants that the call is routed to a mailbox. With the night service in CME is this not possible, because you can only pick up a call. Is there a way to solve this or will this be changed in further versions?

Thanks Achim


Re: Pickup on Monitor Line in CME

For Cisco CME 3.2 and later versions, a monitor-line button can be used to speed-dial the monitor line's number. A monitor line is a line that is shared by two people. Only one person can make and receive calls on the shared line at a time, while the other person, whose line is in monitor mode, is able to see that the line is in use. Speed dialing is available when monitor lines' lamps are off. For example, an assistant who wants to talk with a manager can press the unlit monitor-line button to speed-dial the manager's number.

A monitor-line lamp can be off or unlit only when its line is in the idle call state. The idle state occurs before a call is made and after a call has been completed. For all other call states, the monitor line lamp is on or lit.

No configuration is necessary.

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