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Pickup settings

How do you get a (7941) phone to transfer, after a no answer, to a shared line's Avaya voicemail? I've been trying to make it work within Call Manager in the Call Forward and Pickup Settings but can't get the shared line voicemail to answer correctly. In other words, I want line A to go to line B's voicemail if line A does not pickup. Line B's voicemail works fine when calling it direct.

3 REPLIES
Hall of Fame Super Red

Re: Pickup settings

Hi Larry,

This a problem where the Avaya sees the CLID of Line A even after the Forward (no mailbox for A) What you need to do is either Setup A's number as an Alternate Extension on B's mailbox or put a special Transfer Mailbox (Type 34 in old Avaya Lingo) in for A's line that allows any Forwarded calls to go to B's mailbox.

Clear as mud?

Hope this helps!

Rob

New Member

Re: Pickup settings

Thanks for the reply:

Maybe more information would help. Both line A and B are separate Cisco 7941G-GE phones. Line A has no voicemail at all. Is there a fix using the Call Manager? Would you still recommend the same fixes? Thanks again.

Hall of Fame Super Red

Re: Pickup settings

Hi Larry,

Sure, this is very possible in CCM, for User A to share User B's Voicemail Box, you can configure a Voicemail profile (in CCM) for User B and then apply it to User A under Directory Number Configuration > Directory Number Settings > Voice Mail Profile

This way when the call to User A is forwarded to the Avaya Pilot # User B's profile will be applied and play B's greeting.

Hope this helps!

Rob

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