Hi everyone, I'm glad I found this forum but I'm not entirely sure I'm in the right area. I've been recently thrown into admining the CCM as our normal phone person is out ill and I'm kind of stuck and hoping I can get some pointing in the right direction. So here's my situation.
We have a receptionist (X-2400) that needs to have her line flow onto 2 other groups of people. Group 1 consists of 3 phones, if none of them answer it flows to group 2 which consists of 4 phones, and finally if no answer it flows to voicemail on the 2400 line.
Now, I was thinking of creating a pilot point/hunt group. Problem is, they don't want to use the Attendant console and they want all the lines in the group to ring at the same time instead of going to longest idle, etc.
I'm sure this is a simple solution, but my lack of experience is showing. So any help or advice would be appreciated. Thanks!
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...