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Pilot points

jhinton
Level 4
Level 4

Assuming an ordered hunt group scenario and all users have call waiting enabled, what happens when a second call comes in on the pilot point number. Is it routed to the next member of the pilot point or does it show up as call waiting on the first users line?

1 Reply 1

SEAN NILSEN
Level 4
Level 4

With call waiting enabled on a line, CCM does not see the line as "busy" until both the primary call and a call waiting call are established.

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