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New Member

Pilot points

Assuming an ordered hunt group scenario and all users have call waiting enabled, what happens when a second call comes in on the pilot point number. Is it routed to the next member of the pilot point or does it show up as call waiting on the first users line?

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New Member

Re: Pilot points

With call waiting enabled on a line, CCM does not see the line as "busy" until both the primary call and a call waiting call are established.

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