Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Place call from HTML Event

Hi,

a customer asked me to write an application which call a specific agent and then connect to an external number. The customer want to send me the agent extension and the external number by an HTML page.

I created an HTTP trigger and wrote an application that store the two extensions into two variables and then try first to place a call to the agent and if connect then to the external number.

However the Place Call Step seems to work only with the JTAPI triggers extensions and don't accept agent and external number extension (the step goes out from the unsuccessful label)

Of course the application doesn't work.

Is it possible to do?

Any ideas?

Thanks in advance

Daniele

2 REPLIES
Silver

Re: Place call from HTML Event

New Member

Re: Place call from HTML Event

Thanks,

I'll try to find something there.

Regards

Daniele

101
Views
0
Helpful
2
Replies