Have a situation in Unity 2.4.6(161), Unified Messaging, Windows NT4 PDC, talking to legacy Toshiba PBX. Some users, when playing VM via phone, are presented with total messages (VM + email). Others, although configured identically - including COS, are presented with just VM total messages. Checked individual settings and all users are configured the same with respect to 'Conversations/Retrieving Messages'. TTS is not enabled in COS. Any suggestions?<br><br><br><br>
Both are set to 'Announce total number of new voice messages' and 'Announce total number of saved messages'. One user hears the correct number of messages (VM only), but the other user hears VM messages plus email messages. No TTS licensing is configured. What else might cause Unity to count email in the 'Announce total number of saved messages'?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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