Playing back recorded conversation recorded with Agent Desktop on CRS
Running CRS 3.0.2. Am setting up call recording/monitoring and am having trouble locating the appropriate steps. How does one play back recorded calls and setup call monitoring. I have a dual nic CRS that has the second NIC setup as the "sniffer" placed in VLAN 600. I have 2 test sets in VLAN600. Monitoring on the switch is set to monitor destination (to "sniffer port) from source VLAN 600. I am appearing to record the calls.
I can open up the Supervisor Log Viewer, however, playing the logs yields nothing.
Re: Playing back recorded conversation recorded with Agent Deskt
I've located the audio files folder (per Supervisor.pdf.), but all files are only 1k in size and have not stream to them (i.e. - 0 seconds long). Here is my switchport config for the 2 phones I'm testing between:
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