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Playing Busy Greeting

Unity 2.4.6, CM 3.0.9<br><br>Under what circumstances will the "Busy" greeting play. I have recorded a Busy greeting and enabled it. Calling the extension while on the line still plays the "Standard" greeting. Am I missing something?<br><br>Regards,<br>Bill Gutschow<br>Curbell Inc.<br>Orchard Park NY<br><br>

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Anonymous
N/A

Re: Playing Busy Greeting

There's a couple of ways the busy greeting will play 1) supervise transfer to a busy station and 2) release transfer to a station that is call forwarded busy AND the switch provides a forwarding reason code as the call reaches voice mail.

I'd take a guess that you are using release transfers. CallManager 3.0X does not provide forwarding reason codes to Unity. CallManager 3.1X will.

For now, you would have to use supervised transfers from Unity.

Steve Olivier
Software Engineer
Cisco Systems

New Member

Re: Playing Busy Greeting

Steve,

Your guess was correct! We'll await CM3.1

Thanks!
Bill

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